Privacy Policy

PRIMELOGIX PTY LTD

ACN 688 650 795

(Herein referred to as "PrimeLogix")

Last updated: January 1, 2025

1. Introduction

PrimeLogix Pty Ltd ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our freight management and logistics services, including our software platforms CargoVue, RouteVue, AuditVue, InsightVue, PrimeLytics, and CarbonVue.

This policy applies to all users of our services, including customers, drivers, partners, and website visitors.

2. Information We Collect

2.1 Personal Information

Contact details (name, email address, phone number, business address)
Business information (company name, ABN, industry type)
Account credentials and login information
Payment and billing information
Shipment and delivery information

2.2 Technical Information

IP addresses and device identifiers
Browser type and version
Usage data and analytics
Location data (for route optimization and delivery tracking)
System logs and error reports

2.3 Freight and Logistics Data

Shipment details (consignor, consignee, goods description)
Delivery addresses and contact information
Vehicle and driver information
Invoice and financial transaction data
Carbon emissions and sustainability metrics

3. How We Use Your Information

We use your personal information for the following purposes:

Providing freight management and logistics services
Processing shipments and managing deliveries
Customer support and communication
Billing and payment processing
Route optimization and delivery tracking
Carbon emissions reporting and ESG compliance
Analytics and business intelligence
Improving our services and platform functionality
Legal compliance and regulatory reporting
Marketing and promotional activities (with your consent)

4. Information Sharing and Disclosure

We may share your information with:

Service Providers: Third-party logistics providers, carriers, and delivery partners necessary to fulfill services
Business Partners: Integration partners and technology providers who support our platform
Legal Requirements: Government agencies and regulatory bodies when required by law
Business Transactions: In the event of a merger, acquisition, or sale of business assets

We do not sell, trade, or rent your personal information to third parties for marketing purposes without your explicit consent.

5. Data Security and Protection

We implement appropriate technical and organizational security measures to protect your personal information, including:

Encryption of data in transit and at rest
Access controls and authentication systems
Regular security assessments and monitoring
Employee training on data protection practices
Secure cloud infrastructure and backup systems

While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

Account information: Until account closure plus 7 years for tax and legal compliance
Transaction records: 7 years as required by Australian tax law
System logs: 2 years for security and operational purposes
Marketing data: Until consent is withdrawn

7. Your Rights

Under Australian Privacy Principles, you have the right to:

Access your personal information
Correct inaccurate or outdated information
Request deletion of your personal information (subject to legal requirements)
Object to processing for marketing purposes
Request data portability
Lodge a complaint with the Office of the Australian Information Commissioner

To exercise these rights, please contact us using the information provided in Section 10.

8. International Data Transfers

Your information may be transferred to and processed in countries other than Australia, including the United States and other jurisdictions where our service providers operate. We ensure that such transfers are subject to appropriate safeguards and comply with applicable data protection laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after the changes take effect constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: connect@primelogix.co

Address: PrimeLogix Pty Ltd, Australia

Phone: Available via our contact form on the website

This Privacy Policy is governed by Australian law and the Australian Privacy Principles under the Privacy Act 1988 (Cth).